Batch passes
If a technical problem prevents a batch pass from unlocking or exporting and we cannot resolve it, request a refund within seven days of purchase. Include the Stripe receipt email and a short description of the problem. Accidental duplicate charges will also be refunded after verification.
Pro subscriptions
You may cancel Pro at any time to stop future renewal. Access normally continues through the paid billing period. If the latest renewal was accidental, contact us within seven days; we will review the request fairly, including whether substantial paid usage occurred after renewal.
How to request help
Email [email protected] from the address used at Stripe checkout. Do not send a CSV or customer information. Refund timing after approval depends on Stripe and your bank. Statutory consumer rights remain unaffected.